Privacy Policy

Welcome to Wildmaze Safaris ("Wildmaze Safaris," "we," "us" or "our").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, submit an enquiry or booking, contact us, make a payment, subscribe to marketing, or interact with our online platforms.

For purposes of applicable data-protection law, including Kenya's Data Protection Act, 2019, Wildmaze Safaris is the data controller responsible for the personal information described in this Policy.

Business name: Wildmaze Safaris
Registered business name: WILDMAZE SAFARIS LTD
Business address: 19258, Westlands, Nairobi
Country: Kenya
Telephone: +254719222750
Email: wildmazesafaris@gmail.com
Website: www.wildmazesafaris.com

If you have questions about this Privacy Policy or wish to exercise your data-protection rights, contact us using the details above.

Information you provide directly

Full name; nationality and country of residence; email; telephone and WhatsApp numbers; postal or billing address; travel dates and preferred destinations; number of travellers; accommodation, transport and activity preferences; dietary requirements; mobility or accessibility needs; passport or identification where required; emergency contacts; payment and transaction information; and information in enquiries, reviews or correspondence.

Please do not provide sensitive medical information unless it is necessary for your travel arrangements or personal safety.

Information collected automatically

IP address; browser and device information; operating system; general location; pages visited and links clicked; date, time and duration of visits; referral source; cookie and similar tracking information; website performance and security information.

Information from other sources

We may receive information from your travel agent or employer; airlines, accommodation and activity suppliers; payment-service providers; advertising or analytics platforms; and individuals travelling with you where they provide information on your behalf.

We use personal information to respond to enquiries and provide quotations; design and manage safari itineraries; make travel arrangements; process payments; communicate about your booking; meet legal and regulatory obligations; prevent fraud; improve our website and services; send service messages; send marketing where permitted or with consent; request feedback; manage complaints; protect guests, staff and the business; and maintain website security.

We process personal information on the basis of contract (quotations and bookings); consent (marketing and optional cookies); legal obligation; legitimate interests (operating and improving the business, where your rights are not overridden); and vital interests in an emergency. Where we rely on consent, you may withdraw it at any time.

Safari travel may require us to process dietary restrictions, medical or mobility requirements, and emergency contacts. We process this only as needed to arrange your travel safely. Share only what is necessary.

We may share information with accommodation, transport and activity suppliers; payment processors; professional advisers; authorities where required by law; and service providers who host our systems, under confidentiality arrangements. We do not sell personal information.

Payment details are processed through the payment channels we arrange for each booking. We do not store full card numbers on our systems where a payment provider handles the transaction.

Where permitted by law or where you have consented, we may send information about safaris and offers. You can unsubscribe at any time using the link in a message or by contacting us.

We keep personal information for as long as needed for the purposes in this Policy, including booking records and legal requirements. When no longer required, we delete or anonymise it where practicable.

Subject to applicable law, you may access, correct or request deletion of personal information; object to or restrict certain processing; withdraw consent; and lodge a complaint with the Office of the Data Protection Commissioner. Contact Wildmazesafaris@gmail.com with the subject line "Data Protection Request."

We use reasonable technical and organisational measures to protect personal information, including access controls, secure hosting, staff confidentiality and supplier due diligence. No method of transmission is completely secure.

Our website is not directed at children. We do not knowingly collect personal information from children without appropriate adult consent. If a child will participate in a safari, the booking adult must provide the necessary information and confirm they are authorised to do so.

Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.

Wildmaze Safaris
Email: Wildmazesafaris@gmail.com
Telephone: +254724433483
Address: 19258 Nairobi

You may also contact the Office of the Data Protection Commissioner of Kenya.

View our Terms & Conditions